Olivia is a senior product designer specializing in complex enterprise products, transactional experiences, and scalable design systems.
Case studies are password protected to respect confidential enterprise work. Password available upon request.
Translating a marketing-led rebrand into a functional digital ecosystem that powers Verizon’s core app and web experiences.
A playful, data-driven Year in Review experience that turned customer behavior into meaningful storytelling — resulting in millions of engaged accounts and a new foundation for Verizon’s annual recap.
Reimagining how prospective customers discover and explore Verizon inside the My Verizon app.
Designing a rewards redemption experience across Verizon’s complex Wireless and Fios billing ecosystems.